Sweets weeks are drawing to a close. Tomorrow we'll be going to the dogs (hot dogs and pets, that is!) in honor of National Hot Dog Day. Thank you to all the sweet and savvy women who shared their success stories with us. Here's another "best of"
NOTE: This is NOT a political post
How can you motivate the people around you to produce better results at work? Research shows that sometimes it’s the little gestures that can help motivate employees and boost service and sales. For example: Smile! It not only has a positive impact on your brain,
Of course, you know who that client is. (Hopefully, you don’t have too many!) It’s that customer who’s never satisfied with the service you provide…who shows up chronically late (or forgets to cancel an appointment) who is chattering on social media about bad experiences she
Randi Busse is the President of Workforce Development Group, Inc. and the author of “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” During the past nine years, Randi has worked with salons, limo companies, moving companies, restaurants, and a variety
Why just satisfy your customers when you can WOW them! Every interaction with every customer is an opportunity to start the WOWing process. All too often, when we are busy or stressed in our businesses, our mood spills over to the way we treat our customers. When we
Question: Who’s happier? The woman who bought a handbag or the woman who went on vacation? Answer: If someone has to choose between a thing and an activity these days, the latter seems to be winning-out! Not only are “experience” businesses (like resorts, spas, etc.) seeing
When we refer to “hot” salespeople, we are not talking about appearance. In fact, very attractive salespeople might hinder, rather than help sales, according to this study. No matter what type of business you run, every team member or digital touchpoint plays a role in the
